Why Comserve

Geography

Access to Markets

Overall, the geographic proximity of Comserve Systems, LLC to key markets and potential business partners offers your company a strategic competitive advantage unmatched by any other company.

Pennsylvania is located within a day’s drive of nearly 60 percent of the United States and Canadian populations and purchasing power, including six of the ten largest markets in the United States. This area also represents 40 percent of all U.S. manufacturers and 41 percent of the nation’s domestic trade and service industries.

Pennsylvania is also home to 125 bio-pharma companies and more than 2,000 life sciences-related enterprises. Also, eight of the largest U.S. pharmaceutical companies are located within a 50-mile radius of Philadelphia, just steps outside the Scranton metro area’s doorstep.

Skilled & Educated Workforce

The associates at ComServe Systems, LLC consistently display a superior work ethic and provide exemplary service for business partners. We operate with a team mentality and an eye on continuous improvement. ComServe Systems, LLC works diligently to not only meet, but exceed our clients’ goals, both short and long term.  We expect our candidates to embrace our company’s vision, mission and values and exhibit enthusiasm for their work.

A quality workforce is a critical component of business competitiveness. The state of Pennsylvania is home to:

  • Four of the nation’s top 50 universities
  • Eight of the top 50 liberal arts colleges
  • Three of the top business schools
  • Two of the top 50 law schools

Agile and Scalable

Here at Comserve Systems LLC, we are able to scale up and down in a matter of days rather than weeks or longer based on clients’ needs. We are able to do this through our hiring and training policies. We are able to train people in a matter of days than a week that a typical call center takes. This has helped our clients soften the impact of unexpected volume increases.

We are also able to reduce customer service expenses by offering scalable shared services models. By using the shared service model, our client’s expenses are directly proportional to the level of the customer service activity.

We have one of the most competitive rates in the industry; taking into consideration the quality of performance. Our clients have also been able to reduce their customer service costs, while increasing the customer retention and sales.

Truly Integrated Solutions

Here at, Comserve Systems, LLC we use an integrated solutions approach to solve your organization’s problem. The services we currently offer include:

  • Inbound Call Center
  • Outbound Sales
  • Lead Generation
  • IT Staff Augmentation
  • Customer Care
  • Consulting & Customization

Responsive

Comserve Systems, LLC is positioned to provide logistical and contact management support to facilitate our clients’ sales, marketing, and logistical planning operations. Our goal is achieve exceptional customer service by answering questions and requests as quickly and accurately as possible. This is achieved by using key features including:

  • Multilingual Communications Support
  • Timely Reporting and Results
  • 24/7/365 Service
  • Live Agents and/or Interactive Voice Response systems (IVRs)
  • Live Chat or Email
  • Direct‐to‐consumer Services