About the Position
Contact Center Specialists are focused on ensuring customer satisfaction through both customer service and operational tasks. These specialists are responsible for providing exceptional customer service to clients in a fast-paced ever-changing environment, managing interactions through numerous platforms. They implement database solutions to streamline inventory and financial processes while also serving as a liaison for both internal and external stakeholders. Representatives are required to display excellent verbal and written communication as well as superb attention to detail all while being confident working in a constantly changing, fast-paced environment, learning new computer systems, and speaking to medical professionals by phone and email daily. This is completed with prevention of needless wait time, processing requests efficiently, accurately, timely and within the specifically outlined attendance schedule. The main purpose is to provide the ultimate in customer service by following company policy and procedures while opening new accounts, taking orders, providing vaccine and medical information, shipping information, online support, and marketing messages through both verbal and written communication.
Bachelor’s Degree Preferred
Ability to work an 8-hour day between 8:00 AM – 8:00 PM
Proficient with Microsoft Applications, primarily Excel and Word
Interpersonal Communication Skills
Demonstrate the ability to work independently, but thrive in a team environment
Exhibit a high level of professionalism with interactions internally and externally
ComServe Systems is a business leader positioned to provide both logistical and contact management support to facilitate our clients’ sales, marketing, and operations in the pharmaceutical industry and beyond.
Our Commitment to You.
Acquire skills with SAP, a program utilized by more than 200,000 companies
Providing exceptional customer service to clients in a fast-paced, ever-changing environment
Managing interactions through numerous platforms
Implement database solutions to streamline inventory and financial processes
Serve as liaison for both internal and external stakeholders
Provide an environment to grow your professional skills through on-site coaching, resume writing tutorials, and interview preparation.
Customized training to enhance skill sets in both group and individual environments.
Advancement opportunities through internal promotions or explore opportunities with one of our clients.