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City Sky
Our Team.
Mari Mele.png

Mari has 20 years of experience in the pharmaceutical industry, having held various sales and marketing roles at Sandoz, Professional Detailing Inc., Astra Zeneca and Sanofi US. In her eleven years as CEO of ComServe Systems, Mari has successfully marketed and grown the business into a multi-million company. She has a bachelors degree from the University of Scranton.

Mari Mele

General Manager and CEO of

ComServe Systems

Mary Ann Morgan.png

Mary Ann has nineteen years of experience within both pharmaceutical and healthcare industries. She began her career in sales with Sanofi Pasteur and joined ComServe Systems, LLC in 2010. She has held several roles throughout the years in the Field Sales, Marketing, Training, and Management. Mary Ann directs and oversees the organization’s strategic and long-range goal planning. She drives strategic initiatives and supports the development of growth plans for ComServe Systems. Mary Ann strives to exceed client and customer needs, offering solutions for success, coaching, and developing employees, and cultivating new business relationships. Mary Ann received a bachelor’s degree in Marketing from Villanova University. 

Mary Ann Morgan

Director of Business Development & Training

Angela Youells

Angela is a Senior Contact Center Operations Managers with over ten years of experience within ComServe Systems. She began her career at ComServe in 2008 as a Contact Center Representative and since, has held several positions within contact centers, sales, training, and leadership. Angela has successfully led several teams with exponential growth. Regularly, she provides valuable insight to clients regarding customer trends as well as solutions-based business support for customer experience and workflow efficiencies. In addition she takes a team based approach and invests time in their success. Angela received her bachelor’s degree in Biology from East Stroudsburg University of Pennsylvania.

Angela Youells

Senior Manager,

Contact Center Operations


Sean has been with the organization for 10 years. With experience in both sales and customer service in the healthcare industry, his previous positions at ComServe Systems encompass all aspects of the business, in multiple roles such as Customer Services, Finance, and Telesales Management. Sean’s main responsibility includes fostering a productive environment. He continually oversees the performance of his team to ensure they exceed clients’ needs by delivering the most accurate information. Sean received bachelor’s degree in Business from Pennsylvania State University.

Sean McAndrew

Manager, Customer Services



Kimberly McCarthy

Manager, Contact Center



Audrey Dickson

Manager, Contact Center

Joshua Hawkins.png

Joshua has brough fifteen years of professional experience to ComServe. Prior to joining ComServe in 2017, he served in a variety of Operations and Relationship Management roles primarily within the fields of higher education administration and special events management. Josh utilizes problem solving and leadership skills through his knowledge of relationship management and proficiency in organizational behavior ensure he meets client needs all while achieving corporate objectives. He strives to deliver the most up to date medical information most effectively. Josh received his associate degree in Business Administration and bachelor’s degree in Management Technology from Farmingdale State University of New York and his and master’s degree in Tech Systems Management from State University of New York at Stony Brook. 

Joshua Hawkins

Manager, Customer Services

Louanne Hafner.jpg

Louanne joined ComServe in 2016 as a Customer Services Representative and, shortly thereafter, joined the Projects Team. On a daily basis, she leads with a strong dedication to both client and customer satisfaction and promotes the growth and guidance of her teams. Additionally, she consistently collaborates with fellow managers to continually improve processes and procedures. Louanne received her bachelor’s degree in Accounting and minored in Philosophy at the University of Scranton. 

Louanne Hafner

Manager, Contact Center


Justine is the Human Resources and Office Manager at ComServe Systems, LLC where she brings ten years of successful experience in office and employee management. Justine specializes in all aspects of maintaining all employee issues as well as all office procedures. She also specializes in all aspects of payroll and bookkeeping.  

Justine Hernandez

Office Manager

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